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Course Currilcum

    • Intoduction Unlimited
    • Part1: The different transportation means 00:26:31
    • Part2: Process of a shipping (steps) 00:35:37
    • Part3: Responsibilities,Incoterms 00:30:47
    • Part4-A-Overview Big Picture 00:01:00
    • Part4-A-Defining the volume FCL vs LCL 00:00:00
    • Part4-A-3-Breakeven point FCL vs LCL 00:00:00
    • Part4-B-Air fret calculation system 00:00:00
    • Part4-C-Insurance calculation 00:00:00
    • Part4-D-Customs duties principle & calculation 00:00:00
    • Part4-E-Arrival charges 00:00:00
    • Part4-F-Calculation of the margin 00:59:56
    • Part4-G-Case study 00:00:00
    • Part5: Official documents for export/import 00:00:00
    • Part6: Booking a shipment 00:00:00
    • Part7: Logistic optimization 00:01:00
    • Case study: How to calculate your selling price? 00:51:04
    • Case study: RFQ Tool 00:00:00
    • Conclusion 00:35:03
    • Introduction Unlimited
    • Why logistics is important 00:59:10
    • Defining logistics 00:00:00
    • Reverse logistics 00:01:00
    • Key decisions 00:01:00
    • Information flow and inventory management 00:12:15
    • Integrating logistics into supply chain 00:45:39
    • Bullwhip effect 00:00:00
    • Company performance 00:00:00
    • Outbound & Inbound Logistics 00:41:08
    • Supply chain for business professionals 00:00:00
    • Supply Chain Management 00:00:00
    • SCM Goals 00:25:32
    • Inventory management 00:30:42
    • Purchasing & Buyer Relationships 00:27:42
    • Understanding logistics 00:00:00
    • Manufacturing and operations 00:00:00
    • Storage And Distribution 00:00:00
    • Location 00:00:00
    • Outsourcing 00:00:00
    • Logistics considerations 00:00:00
    • Supply chain modes 00:00:00
    • Shipping containers 00:00:00
    • Distribution centers 00:12:29
    • Supply Chain Components 00:00:00
    • Push strategy 00:00:00
    • Dealing with surprises 00:00:00
    • Global supply chains 00:00:00
    • Creating an ethical supply chain 00:00:00
    • Introduction Unlimited
    • What is Customer Service Strategy 00:00:00
    • Starting the planning process 00:30:41
    • Importance of Customer Service strategy 00:01:01
    • Customer expectations 00:45:47
    • Characteristics of effective customer service 00:34:15
    • Building the right skills 00:31:46
    • Implementing 00:21:01
    • Technology and innovation 00:20:45
    • Introduction to Excel 00:17:14
    • Data Types 00:17:41
    • Formulas for Arithmetic Operators 00:17:21
    • Functions 00:00:00
    • Functions 00:16:40
    • Data Entry for Practice 00:00:00
    • 00:00:00
    • Speeding up Excel 00:13:21
    • Speeding up Excel-3 00:16:46
    • Speeding up Excel-4 00:24:49
    • Speeding up Excel-5 00:21:35
    • 00:00:00
    • Speeding Up Excel-7 (Cells) 00:16:50
    • Speeding Up Excel-8 (Functions) 00:25:23
    • Speeding Up Excel-9 (Dates) 00:07:28
    • Excel Extended Practicals 00:00:00
    • Excel Extended Practicals – 2 00:21:55
    • Getting into Forms in Excel – Part 1 00:24:32
    • Getting into Forms in Excel – Part 2 00:24:51
    • Getting into Forms in Excel – Part 3 00:28:14
    • Finalising our Form in Excel – 4 00:25:20
    • General Excel Learning – 1 00:14:16
    • General Excel Learning – 2 00:17:05
    • Printing a Worksheet / Workbook in MS Excel? 00:18:31
    • General Excel Learning – 3 00:20:32
    • General Excel Learning – 4 00:25:53
    • 00:00:00
    • 00:00:00
    • VLOOKUP Functions & its Uses 00:15:48
    • VLOOKUP Function & its Uses 00:23:21
    • VLOOKUP Function & its Uses-3 00:18:42
    • VLOOKUP Function & its Uses-4 00:26:18
    • VLOOKUP & its Functions – 5 00:10:15
    • 00:00:00
    • 00:00:00
    • 00:00:00
    • Putting your strategy to work 00:35:38
    • Updating and keeping the customer service current 00:30:22
    • What is quality in customer service 00:44:24
    • Understanding customer expectations 00:00:00
    • Ensuring quality standards are met 00:30:58
    • Effective standards for individuals 00:59:33
    • Surveys and measurements 00:20:45
    • Calibration 00:16:01
    • Customer service process 00:24:35
    • Overall objective 00:21:12
    • Trends in logistics management 00:00:00
    • Quality Standards 00:30:39
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